Policies

Policies

Thank you for supporting our small business! Please review our policies before placing an order.

## Processing & Production Time

* All items are made to order unless otherwise stated.
* Current processing times are estimated and may vary based on order volume, holidays, and product availability.
* Processing time does not include shipping time.
* Customers are responsible for ensuring all order details, including sizing, colors, designs, and shipping information, are correct before submitting their order.

## Shipping Policy

* Once an order has been shipped, the package is in the possession of the shipping carrier and delivery times are outside of our control.
* Shipping estimates provided by carriers are not guaranteed.
* We are not responsible for delays caused by USPS, UPS, FedEx, weather conditions, holidays, or other carrier-related issues.
* Customers are responsible for providing a complete and accurate shipping address. Orders returned due to an incorrect address may require additional shipping fees to be resent.

## Lost, Stolen, or Missing Packages

* If your package is marked as delivered but cannot be located, please first check with household members, neighbors, your local post office, or the shipping carrier.
* Claims for lost or missing packages must be submitted to us within 14 days of the marked delivery date.
* We reserve the right to require customers to file a claim with the shipping carrier before a replacement or refund is considered.
* We are not responsible for stolen packages after delivery has been confirmed by the carrier.

## Refunds & Store Credit

* Due to the custom nature of our products, we do not offer cash refunds.
* Approved refunds will be issued as store credit only.
* Store credit may be issued for qualifying situations, including approved lost package claims, damaged items, or errors made on our part.
* Store credit has no cash value and cannot be exchanged for cash.

## Returns & Exchanges

* Because all items are custom-made, we do not accept returns or exchanges due to incorrect size selection, color preference, or buyer's remorse.
* If an item arrives damaged or there is an error with your order, please contact us within 7 days of delivery with photos of the issue so we can review and resolve it.

## Order Cancellations

* Orders may be canceled within 24 hours of purchase unless production has already begun.
* Once production begins, orders cannot be canceled, modified, or refunded.

## Contact Us

If you have any questions regarding your order, please contact us and include your order number so we can assist you as quickly as possible.

By placing an order, you acknowledge that you have read and agree to these policies. 💕